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January 28, 2017 at 5:12 pm #13094
Our friends at Los Angeles-based eco-friendly filament leader 3D Printlife recently launched a new 3D printing social tech support marketplace called “Life Support” (www.3dprintlifesupport.com) this month at CES 2017 in Las Vegas.
3D Print Life Support is a global tech support referral site and marketplace that allows users to easily connect with 3D printing experts in their area or around the world for on demand and/or on-site technical support.
Life Support is intended to remove some of the burden that many 3D printer manufacturers experience providing extended service to customers. The program also enables end users to continue to successfully utilize their 3D printers even after they are out of warranty. Life Support provides 3D experts a way to monetize their 3D printing experience, and – perhaps most importantly – for less technical users to enjoy an optimized 3D Printing experience. Just as in high end paper printer machine service, on-going 3D Printer technical support and routine maintenance is key to ensuring machines work reliably, especially in institutions with multiple operators.
Users on Life Support can search for Techs by rating, distance, area of expertise, and the type of service needed. Categories range from printer installation, calibration, tutorials, and repair, to CAD, slicing, and filament selection.
3d printing experts who wish to provide support to end users in their area or electronically are now welcome to join the 3D Print Life Support team. It is free to register and create a Tech profile on Life Support until June 1st, 2017. After June 1st, in order to help pay for advertising and site maintenance, 3D Printlife is asking Techs to subscribe for as little as $1.99 per month to maintain a profile on Life Support. Techs will not be charged until June 1, 2017.
Relationships between Techs and customers are independent of Life Support; Techs who sign up will chose their own pricing and the means for providing support, either on-site, Skype, telephone or other media directly with their customer. They will have a profile page to describe their expertise and availability. As in many networks, which are at the heart of the P2P revolution, users will be able to rate their experience, stimulating the quality of the interaction between those providing service and those receiving it.
Life Support Techs will also enjoy zero transaction or processing fees for any service they provide through 3D PrintLife. Techs based in the United States will also receive special discounts from 3D Printlife on 3D printers and filaments.
3D Printlife is working with many of the major 3D printer manufacturers to develop online and on-site certification programs for Life Support Techs. This will create even greater opportunities for Techs as manufacturers reach out to them directly to provide training, installation, and ongoing support for their customers. As part of an on-going relationship with Fab Lab Hub, 3D Printing tech training and certification programs will be offered online and in the more than 100 fab labs and makerspaces in the USA.
To register as a 3D Print Life Support tech or find Life Support for your 3D Printer, please visit http://www.3dprintlifesupport.com .
March 24, 2017 at 2:48 am #15441
Support – a good thing.
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